Dynamic and results-driven training professional with over 15 years of experience in the BPO
and healthcare industries, specializing in training delivery, curriculum development, and
leadership coaching. Proven expertise in managing end-to-end training operations, from needs
analysis and instructional design to facilitation and post-training evaluation. Adept at leading
high-performing teams, aligning training initiatives with business goals, and collaborating cross-
functionally with operations, quality assurance, and client stakeholders. Known for strong
leadership, excellent communicaQon, and a commitment to fostering conQnuous improvement
and learner engagement. Passionate about driving employee performance, enhancing customer
experience metrics such as CSAT, OSAT, FCR, and NPS, and cultivating a culture of learning and
development.
