Experienced Customer Support Specialist with 2+ years of experience in healthcare, e-commerce, and subscription-based accounts across BPO and remote environments. Skilled in handling voice, chat, and email support for U.S.-based customers, including Medicare Part D prescription plans and direct-to-consumer (DTC) brands in teeth whitening and Age-Positive skincare.
Experienced in managing order processing, subscription cancellations, billing concerns, account updates, and customer retention. Proficient in using Webex, Zendesk, Shopify, Avaya, and internal systems to ensure accurate documentation and timely resolution of issues. Strong attention to detail with experience in data verification and operations support using Google Sheets and internal tools.
Adaptable, detail-oriented, and committed to delivering efficient and high-quality customer experiences in fast-paced environments.
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