A dedicated and customer-focused professional with over 9 years of experience in the BPO industry, currently working as a Customer Service Representative for a U.S.-based bill pay service company. Based in Cebu, Philippines, I specialize in delivering exceptional customer support through phone, chat, and email channels. I have a proven track record of handling high-pressure situations, resolving billing issues efficiently, and maintaining high customer satisfaction scores.
My strengths include strong communication skills, quick adaptability to new systems such as Salesforce, and a commitment to continuous improvement. I am also exploring new opportunities such as virtual assistance and cold calling to expand my skill set and pursue side hustles. Known for being hardworking, competitive, and a fast learner, I am eager to grow professionally and open to international opportunities.
