Experienced Customer Support Specialist with over 3 years of work-from-home experience assisting U.S.-based customers through live chat. Skilled in managing up to 5 concurrent chats while maintaining accuracy, professionalism, and high customer satisfaction.
I have strong experience in resolving customer concerns, handling objections, and retaining customers while consistently meeting key performance metrics such as First Contact Resolution (FCR), Customer Satisfaction (CSAT), and Retention Score (AVCR).
I am proficient in Salesforce CRM, Microsoft Office tools, SharePoint, Google Workspace, and basic Canva editing. I am highly detail-oriented, tech-savvy, and capable of working independently in remote environments.
With a Bachelor’s degree in Information Technology and a reliable home office setup including high-speed fiber internet and backup power, I am confident in delivering dependable virtual support to clients.
I am eager to contribute my customer service and administrative skills as a Virtual Assistant and provide excellent support to help businesses grow.
