Hi there! I’m Jaq, a reliable Social Media Manager, Customer Support Specialist, and General Virtual Assistant with 16 years of customer service experience. I help businesses build their online presence, manage customer relationships, and streamline daily tasks with creativity, efficiency, and attention to detail.
I specialize in:
Social Media Management - content creation, planning, scheduling, captions, hashtags, community engagement, and strategy.
Customer Support - email handling, inquiries, escalations, order returns, ticketing systems, and professional communication.
Virtual Assistance - inbox management, organizing files, data entry, research, calendars, spreadsheets, and reports.
I’m passionate about delivering quality results, maintaining strong client relationships, and bringing a positive, can-do attitude to every project.
Social Media Management Skills
- Content Creation
- Content Planning/Calendar
- Content Scheduling
- Analytics and Strategies
- Engagement
- Basic graphic design and reels
Customer Support & Administrative Skills
- Email & Chat
- Email Management
- Scheduling & Calendar Management
- Data Entry
- Lead Generation
- Web Research
- Document Preparation
- Database Management
Tools I Use and Am Familiar With
- Zoom, Teams, Skype, Slack, and -----------
- Trello and ClickUp
- Freshdesk, Punchpass, and Orizaba
- Google Workspace and Microsoft Office
- Canva and Capcut
- Meta Business Suite and Metricool
- Dropbox & Google Drive
- OpenAI and Gemini
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Looking for someone you can count on? I’m here to make your tasks easier and your business more organized. Send me a message and let’s collaborate!Your JACstacular VA,
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