Medical Virtual Assitant | Medical Intake Coordinator | Patient Appointment Scheduler
Administrative Assistant/Patient Intake Specialist
Hello there, I'm Lovely from the Philippines. I'm a Healthcare Virtual Assistant with 5+ years of experience supporting healthcare providers & businesses with clinical administration and operations, claims, patient intake coordination, pharmacy services, and high-volume customer care. I have worked across hospitals, outpatient clinics, pharmacies, and corporate healthcare environments, helping teams stay organized, patients supported, and daily operations running smoothly. I specialize in handling patient intake, appointment scheduling, insurance coordination, records management, and customer support -- so healthcare providers and businesses can focus on what they do best.
How I Help Businesses:
Administrative support
New patient intake
Complete intake documentation
Appointment scheduling
Patient care coordination
Clinical documentation
Inbox, email, and call handling
Patient communication & follow-up
Keep clinician calendars organized
Send appointment reminders (phone calls, text, emails)
ccurately enter patient information EHR/EMR systems
Insurance verification and coordination
Prior Authorization
Claims verification
Claims processing
Claims denial management
Case management coordination
Prescription refill request
Coordinate clinician appointments
Insurance & benefits education
Verify insurance eligibility and benefits
Patient records and documentation management
Communicate with insurance companies (billing, claims, authorization)
Guide patients with intake steps and confirm required forms
Maintain accurate billing documentation and records
Pharmacy and prescription support
Customer service (phone, email, chat)
Data entry and data validation
Medical records management
Treatment plan documentation
Patient check-in/check-out processes
Multi-clinic scheduling coordination
Billing and invoicing support
Clinical workflow optimization
EHR, CRM, and workflow support
Social media content creation
Content planning & scheduling
Social media community management
Why Healthcare Providers Work With Me:
Highly organized, reliable and proactive
Strong healthcare and administrative support experience
Dependable, detail-oriented, and able to work independently
Proficient in Microsoft Office (Outlook, Excel, Word)
Familiarity with Electronic Health Record (EHR) systems
Comfortable working in fast-paced environments
Patient, empathetic, and professional communicator
Understanding of patient confidentiality and HIPAA compliance
Experienced in high-volume workloads
Able to handle sensitive information with care and confidentiality
Tools I'm Proficient At:
TigerText, Netsmart Homecare, Notion, Monday, HubSpot, Zoho, GoHighLevel (GHL), Microsoft Excel, Microsoft Word, Microsoft Outlook, Google Sheets, Google Workspace (Calendar, Doc, Forms, Gmail), OneDrive, ChatGPT, Microsoft Teams, RingCentral, C&C Avaya, Zoiper Microsip, Buffer, Later, Hootsuite, Meta Business Suite
Let's schedule an interview.
You're looking for a dependable Virtual Assistant who understands healthcare operations and customer care -- that's me! Let's chat soon and see how I can help you.
Medical Services, Customer Support, Communication, Healthcare, Medical Billing, Phone Support, Admin Data Processing, Appointment Setting, Back Office Support, Customer Service, Virtual Assistant, Medical Insurance, English Speaking, Customer Relationship Management, Patient Care, Medical Knowledge, Credentialing, Scheduling, Data Entry, Office and Administration
