I have Experience in the BPO Industry as a Customer Service Representative.
Microsoft Office Literate
Efficient at Work
Motivated and Disciplined
Quick Learner
What I can do:
Customer Support & Communication:
-Respond to customer inquiries via email, chat, or phone.
-Handle complaints, provide solutions, and escalate issues when needed.
-Maintain a professional and friendly tone in all interactions.
Administrative & Operational Tasks:
-Manage schedules, appointments, and calendars.
-Organize data, update records, and maintain databases.
-Assist with invoicing and order processing
Technical & Backend Assistance:
-Generate reports and analyze customer feedback for improvements.
Process Optimization:
-Identify inefficiencies in workflows and suggest improvements.
-Follow up on pending tasks to ensure timely resolution.
Project Coordination:
-Assist in managing small projects, tracking deadlines, and coordinating with teams.
