Small business owners don't have time to manage their inbox, chase down orders, coordinate their team, and run operations at the same time. That's where I come in.
I'm Jerome, an Executive Assistant and Customer Support specialist with 6 years of experience keeping operations tight and clients well-handled. At Lifeline Diagnostic Supplies, I was the central point between clients, technicians, and internal teams: triaging requests, managing documentation, following up on pending work, and making sure nothing fell through the cracks. Before that, I handled high-volume customer interactions at Hi-Precision Diagnostics and Globe Telecom.
What I can take off your plate:
Customer email and inbox management
Order tracking, follow-ups, and escalations
Scheduling, calendar management, and admin coordination
Documentation, reporting, and CRM updates (Salesforce, SAP Business One, ERPNext)
Day-to-day operational tasks so you can focus on growing the business
I'm fluent in English, comfortable with AI tools like ChatGPT and Claude, and equipped with 400 Mbps fiber and a dedicated home office ready for U.S., AU, and UK timezone support.
If you need someone reliable, organized, and easy to work with long-term, let's talk.
Verified
