Kian Arela is an experienced Technical Support and Customer Service Specialist with over two years of success delivering high-quality support in customer service, technical troubleshooting, and remote administrative assistance. Known for being detail-oriented, reliable, and solutions-driven, Kian consistently ensures smooth, efficient support operations that enhance customer satisfaction and retention.
Kian began his career as a Technical Support Representative for a U.S.-based home security company, where he provided responsive phone and email support related to billing, subscription management, technical issues, and general product inquiries. In recognition of his exceptional service quality and dedication to creating positive customer experiences, Kian was awarded the prestigious CXpert Award in 2023.
Today, Kian offers virtual assistant services to entrepreneurs, small business owners, and remote teams, specializing in:
• Email and calendar management
• Inbox and client communication support
• Scheduling and administrative coordination
• Customer experience and technical assistance
With a strong foundation in both technical support and administrative support, Kian combines professionalism, communication skills, and proactive problem-solving to support business operations at every level. He is passionate about helping businesses grow by delivering responsive, dependable, and top-tier virtual support.
Core Skills:
Virtual Assistant • Technical Support • Customer Service • Administrative Support • Remote Support • CRM Tools • Help Desk • SaaS Support • Email Management • Calendar Scheduling • Customer Experience (CX) • Escalation Handling • U.S. Client Communication • Billing & Subscriptions
