With eight years in the BPO industry, I have supported multiple U.S.-based programs, developing a strong foundation in sales and performance management. I began as a sales agent, handling calls, and steadily advanced to Sales Supervisor, where I led teams, coached agents, and worked closely with operations leaders to drive sales performance, ensuring targets were met and exceeded.
Additionally, my experience as a Quality Assurance Analyst allowed me to audit sales calls and chat transcripts, providing actionable insights to operations leaders and stakeholders. By identifying opportunities and tracking progress, I played a key role in enhancing strategies, optimizing performance, and maintaining high-quality standards.
Verified
