Hi, I'm Angeli, a dedicated professional based in the Philippines with over 10 years of combined experience in the BPO industry and freelance sector. I’m currently embarking on an exciting new chapter in my freelancing journey, bringing a wealth of knowledge and hands-on expertise to the virtual workspace.
In addition to my BPO background, I have extensive experience as a virtual co-host in the vacation rental industry. This role has sharpened my customer service and administrative skills, enabling me to efficiently manage daily operations and ensure smooth, high-quality guest experiences.
With a deep understanding of the short-term rental market, I have successfully managed a diverse portfolio of properties across platforms like Airbnb, VRBO, -----------, and Expedia. My responsibilities included guest screening, reservation management, and coordinating housekeeping and maintenance services. I am also skilled in implementing strategic pricing to maximize occupancy and revenue, while maintaining top-tier guest satisfaction.
Professional Experience
*Virtual Property Manager for Short-Term Rentals (Airbnb, VRBO, -----------, Expedia)
*Virtual Administrative Assistant
*Customer Service Representative (Chat, Email, and Phone Support)
*Customer Care & Quality Manager
Core Skills
* Guest communication and inquiry management
* Guest review responses and reputation management
* Onboarding support for new property listings
* Scheduling and coordination of cleaning and maintenance teams
* Liaison between property owners and service providers
* Troubleshooting and resolution of guest issues during stays
* Client meeting coordination and calendar management
* Data entry, document organization, and file management
Tools & Software Proficiency
*Property Management: Airbnb, VRBO, -----------, Expedia, IGMS
*Communication: Slack, Zoom, Google Meet, Microsoft Teams, Skype
*Project Management: Asana, Airtable
*Productivity & Design: Google Suite, Microsoft Office (Word, Excel, PowerPoint, Outlook, OneNote, OneDrive), Canva
*Calendar & Scheduling: Google Calendar
