DTC Ecommerce Operations Assistant|Email Customer Support|Shopify Product Listing and Order Management|Customer Retention

I am an E-commerce Virtual Assistant and Project Coordinator with 2+ years of experience supporting fast-paced Shopify stores. I specialize in managing the full lifecycle of e-commerce operations, including order fulfillment, high-volume refund processing, and chargeback handling.

I use Shopify, -----------, and Zendesk daily to ensure operations remain seamless and team projects stay on schedule. I have a proven track record in the healthcare and supplement space, managing complex transactions and maintaining high customer retention through professional email support.

Key Technical Expertise:E-commerce: Shopify, ClickBank, BuyGoods, Cartpanda, Checkout Champs.
Operations: Refund & Cancellation Management, CRM tracking (Konnektive, Nutshell).
Project Tools: ----------- (SOP creation & timeline tracking), Trello, Google Workspace.
Support: Zendesk, Logically Support, Gmail, and multi-channel team communication.

Work Availability:Status: Available for full-time remote work.
Schedule: Flexible across US (EST/PST), UK (GMT), or AU (AEST) time zones.
Setup: Dedicated home office with 100 Mbps fiber internet and secondary power/internet backups.

Ready to help your store scale.

Click "Send Message" to discuss how I can support your operations.

LinkedIn: www.-----------/in/workwithjustineee