Customer Support Specialist with over 6 years of experience delivering excellent service in voice and non-voice BPO environments, as well as remote teams. I specialize in handling inbound and outbound support, managing customer concerns, and ensuring high satisfaction across U.S.-based accounts. I bring strong communication skills, attention to detail, and a results-driven mindset to every role.
With leadership experience as a Team Leader and a strong background in admin support, I'm capable of managing customer queries, leading small teams, and multitasking in fast-paced settings. I'm reliable, trainable, and focused on providing top-tier service in remote setups.
I have experience and expertise in the following Tools and Systems:
Vicidial, Zoiper
Google workspace
Microsoft Office
