> Responsible for providing customer service email support according to the scope of work and service level requirements.
>Prepare journal entries for accruals and expenses via workflow tool and perform analysis on financial transactions in various systems and tracking tools.
Internal Quality Auditor
> Prepare weekly and monthly reports on the quality of teammate's performance.
>Identify potential quality issues per a defined process and escalate ongoing quality issue.
>Supervise and coaches the teams to maintain best practices.
> Hold regular calibration sessions with assigned teams which include conducting side-by-side task monitoring and feedback sessions.
>Attend business reviews with team leaders, operations, managers, and clients to collaborate with the formulation of content strategies.
Content Review Analyst
>Review, classify, and/or remove contents according to client guidelines using specific tools and channels.
>Responsible for helping improve the quality and safety of online content.
> Oversees and ensures the development of great contents both written and visual form.
