I’m a results-driven Virtual Assistant with over 6 years of experience in customer service, email marketing, lead generation, and operations support. I’ve worked with international clients across e-commerce, finance, logistics, and service-based industries, helping businesses improve efficiency, generate leads, and enhance customer experience.
I specialize in managing email campaigns, CRM systems, and outbound outreach using tools like Klaviyo, Instantly, Apollo, and Mailchimp. I’ve successfully increased email engagement and response rates through targeted campaigns, segmentation, and personalization strategies. I also have strong experience in logistics coordination—handling order processing, shipment tracking, and supplier communication to ensure smooth operations.
In my previous role as a Team Leader in a BPO environment, I led a team to consistently hit performance KPIs, improve customer satisfaction scores, and streamline workflows. I bring strong communication skills, attention to detail, and the ability to manage multiple tasks in fast-paced, remote environments.
Here’s what I can help you with:
Email Marketing & Automation
Lead Generation & Outreach
CRM Management & Data Entry
Customer Support (Email, Chat, Phone)
Calendar & Inbox Management
Logistics & Order Coordination
Market & Competitor Research
Administrative Support
I’m highly reliable, proactive, and focused on delivering measurable results. If you’re looking for someone who can take ownership of tasks and help grow your business, I’m ready to support your team.
