Customer support and content moderation specialist with over 5 years of experience across voice, chat, and email channels. Proficient in using ticketing tools such as Zendesk and Gorgias, with solid knowledge of Shopify for E-commerce support. Skilled in managing customer inquiries through chat and email for US-based clients under Sourcefit Philippines, ensuring timely resolution and high customer satisfaction. Additionally, brings over 2 of experience in content moderation for TikTok (US and UK markets), with strong familiarity in using TCS tools to review and manage content in accordance with community guidelines, maintaining platform safety and integrity.
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