I'm a licensed Elementary Education graduate with three years of experience in the BPO industry. I started as a UPS broker handling shipment processing and data entry, then moved into technical support and later into a financial account where I handled sales and customer service. I was promoted to Senior Agent, taking on responsibilities in chat and email support, as well as mentoring junior agents. I’m known for being adaptable, detail-oriented, and customer-focused, with strong communication and multitasking skills.
