Dedicated professional with 5 years of comprehensive experience in the BPO industry, specializing in both customer service and technical support. Proven track record of managing accounts for Australian, New Zealand, and US markets across diverse sectors including telecommunications, internet services, and business accounts. Skilled in resolving complex technical issues, addressing customer inquiries efficiently, and maintaining strong relationships with international clients while adhering to quality standards and service level agreements. Committed to delivering exceptional support that drives customer satisfaction and operational excellence.
