A professional with over a decade of experience in customer service, travel management, and administrative support, and a strong background in remote work environments. I have scaled into progressive roles, starting as a Sales Executive and moving into Team Manager and Customer Service Manager positions. My career spans key industries such as e-commerce, travel, and telecommunications, where I managed customer communications, executive calendars, team performance, and refund processing.
Highly adept at using tools like Amadeus and Sabre to manage bookings, Google Workspace and Microsoft Office, CRM systems like Gorgias, Shopify and Woocommerce, and project management platforms (e.g., Asana and Notion). I am known for being a problem-solver, detail oriented, and ability to multitask in high-pressure environments.
Additionally, I also have studied Management Accounting and have practical knowledge of QuickBooks for financial tasks. I’m a fast learner and confident I can quickly become proficient with any tools and platforms required to support my client’s needs.
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