Hi there! I'm a committed and results-oriented professional with solid experience in customer service and short-term rental property management. I have managed 25 properties for a Australian company before. With a strong foundation in hospitality and a hands-on approach to guest support and operations, I bring a well-rounded skill set to any team looking to enhance efficiency and guest satisfaction.
Customer Service Expertise:
Extensive experience providing excellent guest support, handling inquiries, resolving issues, and ensuring a smooth and positive experience from check-in to check-out.
Strong written and spoken English communication skills, with the ability to remain calm under pressure and address concerns with empathy and professionalism.
Experienced in handling after-hours guest situations and emergency response with sound judgment.
Property Management:
Skilled in coordinating cleanings, maintenance, and turnovers, ensuring that properties are guest-ready and operations run smoothly.
Proficient in managing listings, calendar updates, and guest communication on platforms like Airbnb, VRBO, -----------, and more.
Familiar with operational tools like Guesty, Hostaway, Flexkeeping, Turno, RingCentral and more to manage STR workflows effectively.
Additional Skills:
Organized, detail-oriented, and tech-savvy with the ability to manage multiple tasks efficiently.
Experienced in using automation and AI tools to improve support speed and response quality.
Quick to learn new platforms and always open to training and growth opportunities.
Core Skills:
Guest Communication & Support
Calendar Management
Inbox & Email Management
Live Chat and Phone Support
File Organization & Data Entry
Scheduling & Task Management
Problem Solving & Decision Making
Emergency Guest Support
Tools & Platforms:
PMS: Guesty, Resly, Hostaway, OwnerRez, Turno
Project Management: Asana, -----------, Notion
Communication: Slack, RingCentral, OpenPhone, WhatsApp, MS Teams, Google Meet,
Google Calendar, Google Suite
Availability: 20–40 hours per week (including evenings and weekends, if needed)
