Senior Associate (Patient Advocate)
-Execute empathy, build rapport and trust to vulnerable patients.
-Provide best patient services by scheduling and confirming medical testing appointments.
-Completes requests by greeting customers on the telephone, and answering or referring inquiries.
-Manages patient schedule by coordinating to particular hospital department and to escalation team.
-Maintains trust, confidence and protects patients by keeping medical information confidential. (In compliance to the HIPPA Privacy Law).
Customer Service Agent
-Provide excellent service as the frontline contact to clients internationally.
-Execute problem-solving skills by offering best resolution to clients concerns, inquiry and requests.
-Skilled in outbound calls, chat support and e-mails.
Benefits Administration Associate II
-Accommodate members/employees for benefits and insurance enrollment.
-Part of Human Resources Services team.
