As an IT Support Specialist working virtually, I provide technical assistance and support for computer systems, software, and hardware. I handle user inquiries, troubleshoot technical issues, and ensure smooth and secure IT operations for remote users. My role focuses on delivering prompt and efficient solutions to end-users through chat, email, or video calls.
Key Responsibilities:
- Provide first-level technical support for hardware, software, and networking issues.
- Assist users with installation, configuration, and updates of operating systems and applications.
- Troubleshoot connectivity problems, printer issues, and system errors.
- Respond to technical inquiries via remote tools (e.g., TeamViewer, AnyDesk, Zoom, etc.).
- Maintain documentation of issues and resolutions using ticketing systems.
- Ensure cybersecurity standards by guiding users on password policies and safe practices.
- Collaborate with IT teams or escalate issues for resolution when necessary.
- Guide users through step-by-step technical solutions in a clear and user-friendly way.
Tools/Technologies Familiar With:
- Remote desktop tools: TeamViewer, AnyDesk, Chrome Remote Desktop
- Office suites: Microsoft 365, Google Workspace
- Operating Systems: Windows 10/11, macOS
- Communication platforms: Zoom, Slack, Microsoft Teams
- Ticketing systems: Zendesk, Freshdesk, Jira (or similar)
Soft Skills:
- Excellent communication and problem-solving skills
- Strong attention to detail and patience with non-technical users
- Ability to work independently and manage time effectively
- Customer-focused with a service-oriented mindset
