Dedicated IT Support and Administrative Professional with over 3 years of experience supporting business operations, technical environments, and remote teams. Experienced in Windows 10/11 troubleshooting, basic Windows Server support, hardware and software installation, printer setup, network troubleshooting, and user account management using Active Directory.
Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), including email management, calendar coordination, report preparation, data tracking, and document formatting. Skilled in Excel functions such as sorting, filters, SUM, AVERAGE, COUNT, and basic IF formulas. Experienced in SaaS tools including Slack, Notion, Asana, and basic collaboration platforms for task tracking and communication.
Knowledgeable in virtualization (Hyper-V basics), DNS troubleshooting (nslookup, ping), endpoint support, and remote assistance tools. Google IT Support and Google Cybersecurity Certified, with foundational knowledge in networking, SIEM, IDS, and security best practices.
Reliable, detail-oriented, and comfortable working with local and international clients in remote environments. Open to IT Support, Helpdesk, Executive Assistant, Operations Support, and Data Entry roles.
