Responsible for understanding customer pains and needs, and acting as a trusted advisor to clients on creating profitable processes. Operate as a single focal point of contact for the customer. This includes coordinating all work requests, projects (technical and commercial), customer feedback and escalations.
Responsible for maintaining, tracking, and ensuring compliance to customer contract deliverables in a timely manner and of high quality, while adhering to contract terms and conditions.
Ensure customer satisfaction through regular customer communication and meetings.
Lead the team in collaborative discussions to create strategies in resolving customer needs. This entails working across the different functions within the organization (e.g. sales, funnels, senior management).
Works together with the company’s CEO and COO to manage and review financials ensuring profitability for the company.
Managing and organizing information and data
Handling sensitive and confidential information with discretion and maintaining confidentiality regarding business matters, personnel issues, and other confidential data.
Maintaining employee files, helping with payroll processing, timekeeping, and resolving payroll-related inquiries.
Inputting and maintaining data in databases, spreadsheets, and other systems.
Assisting with invoice processing and payment.
Recording all financial transactions into the appropriate accounting software or ledger.
Monitoring accounts receivable to ensure timely collection of payments from customers.
Generating financial reports, such as income statements, and balance sheets to provide insights into the company's financial performance.
Leading and motivating project teams to achieve project objectives. Assigning tasks, setting priorities, and providing guidance and support to tea-----------mbers. Monitoring project progress.
Verified
