I have a four years of experience in the e-commerce and subscription space, specializing in customer lifecycle management, team leadership, and support operations. Proven track record of improving customer satisfaction by 20% and reducing churn by 15% through strategic process improvements and hands-on coaching. Experienced in managing customer support teams and ensuring high-quality service delivery across platforms including Shopify, SKIO, Recharge, and Gorgias. Skilled in using Google Sheets, Excel, and Word to build performance dashboards, track KPIs, and optimize customer engagement. Adept at cross-functional collaboration, customer onboarding, and driving growth through upselling and retention strategies.
