Dedicated and customer-focused IT Service Desk professional with 8+ years of experience providing technical support and troubleshooting services in fast-paced environments. Skilled in resolving hardware, software, and network issues, ensuring minimal downtime and optimal user satisfaction. Proven ability to manage incidents, service requests, and escalations in line with ITIL best practices. Strong communicator with a collaborative mindset, adept at working with cross-functional teams and end users at all organizational levels.
