Experienced Content Moderator, Quality Assurance Analyst, and Real-Time Analyst with 7 years in the BPO and tech support industry. Skilled in enforcing content compliance, monitoring service quality, and managing real-time operations across diverse platforms. Proven success in identifying policy violations, driving continuous process improvements, and optimizing staffing and service levels to meet client KPIs. Adept in using tools like Single Review Tool (SRT), Task Crowdsourcing (TCS), Genesys, NICE, IEX, Tableau, and more. Recognized for analytical thinking, attention to detail, effective time management in fast-paced, collaborative settings.
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