IT graduate with hands-on experience in technical troubleshooting, application testing, website support, and issue resolution. Experienced in identifying, documenting, and reporting technical issues, assisting with troubleshooting, and coordinating with tea-----------mbers to resolve problems efficiently. Familiar with Windows, Microsoft Office, web applications, Jira, basic networking concepts, and common IT troubleshooting practices. Strong problem-solving and communication skills with a willingness to learn and grow in an L1 Technical Support environment.
