I'm a detail-oriented and dependable professional with a strong background in dispatching, customer support (chat, email & phone), and 3 years of combined experience in appointment setting, customer service, and dispatching. Dedicated to ensuring smooth daily operations by managing schedules, optimizing routes, and delivering prompt, reliable support to both customers and technicians.•Key Skills & Strengths:•Managing high volumes of inbound and outbound calls professionally•Accurate appointment scheduling and real-time updates•Dispatching technicians and optimizing routes for efficiency•Facilitating smooth communication between customers and field staff•Industry knowledge in locksmith and garage door services•Resolving customer issues and inquiries promptly and professionally•Skilled in time management, multitasking, and prioritization•Comfortable using FSM, CRM, scheduling, and dispatch software tools•What I Offer Clients:•A reliable, proactive, and detail-focused approach•Strong ability to adapt in fast-paced, service-driven environments•A commitment to excellent customer service and timely coordination•Proven track record of helping businesses improve efficiency and customer satisfaction.
