I’m a customer service and operations support professional with over three years of experience working with U.S.-based clients in fast-paced BPO and remote environments. My background includes inbound and outbound calling, appointment scheduling, dispatch-style coordination, CRM management, and administrative support.
I’m known for being organized, dependable, and calm under pressure—especially when handling high call volumes, last-minute schedule changes, or customer concerns. I take ownership of my work, communicate clearly, and make sure tasks are completed accurately and on time. I’m comfortable working independently, following processes, and adapting quickly to new tools and workflows.
I’ve supported service-based businesses by managing customer communications via phone, email, chat, and text, coordinating schedules, and maintaining clean, updated records in CRM systems. While I may not have used every platform, I’m a fast learner who picks up new systems quickly with minimal supervision.
I’m seeking a long-term remote role where I can contribute consistently, support daily operations, and grow with a team that values reliability, accountability, and excellent customer service.
