Experienced Customer Service Representative with a background in both collections and e-commerce retail support. Over 1 year and 8 months of handling customer inquiries, resolving account issues, and delivering high-quality service through phone and chat. Skilled in assisting customers with past-due accounts, negotiating payment arrangements, and resolving disputes. Proficient in providing real-time support for order tracking, refunds, and general product inquiries in fast-paced online retail environments. Known for strong multitasking abilities, attention to detail, and a customer-focused approach.
