I’m a results-driven leader with over 16 years of experience in BPO operations and client services. I’ve helped grow businesses in telecom, tech, and retail by leading cross-functional teams, improving processes, and making sure clients are happy and supported.
I’ve worked with local and international teams—including the Philippines, India, and Bulgaria. I’m great at managing programs, solving problems, and using data to make smart decisions. I’ve led performance improvement projects, managed financials (like payroll margins and revenue forecasting), and built strong partnerships with clients and teams.
Whether you need someone to oversee operations, support clients, or manage multiple programs smoothly—I’m here to help. I work with heart, lead with clarity, and get things done.
Let’s work together to make things better, smarter, and stronger.
