Hi! I'm a customer-focused professional with 5 years of experience helping people whether that means resolving payment issues or walking them through tech problems. I spent 4 years as a Collections Specialist, where I learned how to handle tough conversations with empathy and keep accounts on track. More recently, I worked as a Tier 2 Technical Support Rep, digging into more complex issues and helping customers get back on their feet with confidence.
I enjoy solving problems, working with people, and making things run a little smoother every day. I'm now looking for a role where I can bring both my financial and technical support experience to the table, continue learning, and be part of a team that values clear communication and great customer experiences.
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