Director-level operations executive with 6+ years of experience building and scaling high-performance shared services across HR, payroll, pharmacy, and SaaS sectors for U.S.-based and global organizations. Skilled in greenfield builds, P&L ownership, and automation-driven service delivery. Proven leader in managing offshore delivery teams, driving regulatory compliance, and aligning cross-functional service lines to enterprise-level KPIs, SLAs, and operational goals.
