Dedicated IT Helpdesk Technician with over three years of experience delivering technical support in fast-paced, remote environments. Skilled in troubleshooting hardware, software, networking, VPN, and user access issues across Windows, iOS, Microsoft 365, Amazon Workspaces, and Okta. Strong background in Active Directory administration, ticket management using ServiceNow, and remote assistance through BeyondTrust.
Recognized as a consistent top performer, I bring a proactive, customer-focused approach to resolving i----------- and improving support processes. I also create and maintain knowledge base articles to enhance team efficiency. With a foundation in Information Technology and hands-on experience in both technical support and project monitoring, I aim to contribute reliable service, continuous improvement, and strong technical expertise to every team I join.
