Customer service veteran with 22 years of progressive experience in technical support, team supervision, and conversation analysis across voice, email, and chat platforms. Proven ability to lead high-performing teams, enhance customer satisfaction, and streamline support operations. Skilled in handling complex customer inquiries, performance coaching, CRM data management, and optimizing digital support tools. Adept at remote work environments with a strong track record of adaptability, professionalism, and results-driven service delivery. Committed to delivering exceptional customer experiences and driving continuous improvement through data, empathy, and leadership.
