Zendesk: I am proficient in using Zendesk as one of the CRM that I use for handling customer inquiries by creating, managing, and resolving support tickets. Ensures that all customer issues are tracked and resolved in a timely manner.
IBM i CRM: I am proficient in using IBM i as a CRM for data management and order entry
Salesforce CRM: I am highly proficient in using Salesforce for managing accounts and maintaining accurate customer records, managing leads, accounts, contacts, opportunities, and other data in Salesforce.
Order Entry Management: Efficiently process and manage order entries via email and phone, ensuring accuracy and adherence to client budgets.
Customer Support & Communication: Provide responsive customer service through email and phone, addressing order inquiries, billing concerns, and shipment tracking.
Shipment Tracking: Monitor and track shipments to provide customers with real-time updates and resolve any delivery issues.
Billing Expertise: Assist clients with billing inquiries, payment processing, and account management, ensuring clear communication and issue resolution.
Technical Support: Offer troubleshooting and technical assistance for product-related questions, ensuring customers' needs are met promptly.
