IT Specialist with over 3 years of Service Desk experience and strong expertise in Incident Management, Identity and Access Management, and technical troubleshooting across global enterprise environments. Demonstrated capability in handling escalations, coordinating with Level 2 and Level 3 teams, and driving timely resolutions in alignment with SLA targets. Skilled in Active Directory administration, Microsoft 365, Exchange management, and access provisioning for onboarding/offboarding processes. Known for strong analytical skills, effective communication, and consistent support of process improvements through knowledge base updates and cross-team collaboration. Also brings 6 years of data integrity and data entry experience, ensuring accuracy and compliance across information systems.
