Operations Team Leader with over 10 years of BPO industry experience, including 5 years leading teams in technical support and escalations. Known for driving performance, streamlining processes, and elevating customer satisfaction across multiple service lines. Prior to BPO, held leadership roles in retail as a Store Manager and Retail Coordinator, further reinforcing operational agility and people management skills. Lean Six Sigma Yellow Belt certified and consistently recognized for top-tier results and coaching excellence.
