I have several years of experience in customer service, primarily providing chat support for different types of accounts, including retail and telecommunications campaigns. In these roles, I assisted customers with inquiries, billing concerns, product information, order tracking, and basic technical troubleshooting while ensuring a positive customer experience and meeting performance metrics.
In addition to my customer service background, I also worked as a virtual cold caller for a US-based real estate company. My responsibilities included reaching out to potential leads, qualifying prospects, gathering accurate information, and updating CRM systems with detailed notes and client data. This role helped me develop strong communication skills, confidence in handling objections, attention to detail, and the ability to work efficiently in a remote environment.
