Detail-oriented reports and real-time analyst with a strong focus on extracting and delivering comprehensive week-to-date and month to-date reports. Provides valuable insights to clients and ensures operational success by meeting all key performance indicators. Prior experience as a quality analyst for over a year, leveraging a decadelong expertise in customer service. Effectively manages various communication channels, including inbound and outbound calls, email/chat correspondence, and back-offce operations across multiple accounts.
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