WORK EXPERIENCE
Customer Support > Customer Service > Fraud Analyst
- Responsible for conducting research into records and transactions, particularly those that are electronic.
- Preventing fraud, providing a benefit to both the company and the customers.
- Managing the daily volume of cases while mentoring, training, and coaching the team on technical/analytical decision-making skills.
- Worked on prioritizing the resolution of bugs, projects, and technical issues
Executive Operations Support
- Answer incoming calls and respond to customer's emails.
- Manage and resolve customer complaints.
- Handle and escalate issues to the higher ups.
SKILLS
- Multi-tasking ability
- Highly responsible
- Reliable
- Effective Time Management
- English Proficiency
- Ability to work under pressure
- Positive Attitude
- Organized, detail-oriented
- Self-driven
