Experienced and results-driven healthcare support specialist with a strong background in patient coordination, benefit claims, and customer service. Demonstrates a deep understanding of healthcare operations, including patient intake, insurance verification, EHR systems, and telehealth facilitation. Known for exceptional interpersonal communication, problem-solving, and adaptability in fast-paced environments.
With a foundation in business administration and human resource development, offers a unique combination of clinical process knowledge and administrative efficiency. Adept at managing inbound/outbound communications, resolving patient and provider concerns, and handling sensitive data with professionalism and empathy.
Highly skilled in coordinating across cross-functional teams, both locally and offshore, to ensure seamless patient experiences. Also brings valuable experience in claims management, documentation handling, and appointment optimization.
Proficient in Microsoft Office Suite, EHR platforms, telecommunication tools, and healthcare-related software systems. Recognized for being detail-oriented, reliable, and committed to continuous improvement and client satisfaction.
