Experienced in team leadership, staff development, and workforce management, with 11+ years in the BPO industry.
Skilled in customer service, shift planning, scheduling, and operational support for fast-paced business environments.
Proficient with Microsoft Office, Teams, Zoom, Google Workspace
Strong in process improvement, SOP development, performance audits, quality control, and stakeholder communication.
Proven record in critical thinking and root cause analysis, leading process and productivity improvements.
Fluent in English, with experience in handling technical support and escalations.
