Technical Operations & IT Systems Specialist
IT Support specialist with 6+ years of experience in Microsoft 365, Active Directory, and ITIL-based i----------- management. Proven track record of maintaining a 92% CSAT score and managing high-volume environments (60+ tickets/day) with 95% SLA compliance. Formerly a Sales Coach Analyst, I combine deep technical expertise in networking and CRM tools (Salesforce, ServiceNow) with leadership experience to optimize business operations and technical workflows.
