10+ years experience Customer Service
2+ years experience Medical/healthcare support
Hi, I'm Bernard from the Philippines. I am a highly skilled and proactive Virtual Assistant with over 2+ years of experience supporting Australian clinics and private practices in psychiatry, psychology, and speech pathology with NDIS-related operations, administrative clinic tasks, patient com,munication, scheduling, intake coordination, invoicing and billing support.
Tasks I can help you with:
General administrative support
NDIS administration support
Preparing service agreements
Patient intake coordination
Prepare support plans and detailed notes
Support NDIS audit preparation
Monitor NDIS funding, budgets, and service bookings
Support onboarding of new participants and staff
Coordinate with clients, support workers, and internal teams
Assist with efficient workflow management
Patient referrals and client communication
Track tasks, follow-ups, and deadlines
Maintain and update participant records and incident reports
Debt collection / payment follow-up
Handle bookkeeping and data entry
Account reconciliation
Invoicing & billing support
Payment processing
Insurance verification
Prior authorization
Claims denial management
Claims resolution processing
Case management and follow-up
Manage calendars, emails, and scheduling
Patient record management (Splose, Tyro)
Customer account management
Returns and refunds processing
Order processing, order fulfillment & order tracking
Follow NDIS processes and compliance requirements
Ensure documentation and processes are up to date
Monitor and manage compliance trackers and reporting requirements
Tools I'm proficient at:
Splose, Xero, Tyro, and cloud-based systems, Xero, Microsoft Office (Microsoft Word, Microsoft Excel, PowerPoint, OneDrive), Google Workspace (Google Sheets, Google Docs, Google Forms, Google Drive, Google Calendar), Dropbox, Zoho Mail, Workdrive, Folder
My availability:
I am available to work full-time, part-time, and 10-15 hours per week contract-based work. I am also flexible to work within US timezones, including Australia/NZ, UK, EU and Canada.
Why work with me:
Reliable, highly organised, detail-oriented
Proactive and genuinely enjoy connecting with people
Strong understanding of NDIS terms, policies, and procedures
With proven experience working with NDIS companies
Strong English communication skills (verbal & written)
Comfortable handling high-volume workloads in fast-paced remote environments
Exceptional attention to detail and ability to complete tasks accurately
Able to work independently with little supervision
With reliable internet connection and work setup
Available to work within Australian business hours
Admin Data Processing, Accounts Reconciliations Systems Administration, Data Entry, Lead Generation, Business Management, Administrative Management, English, Personal Assistant, Virtual Assistant, Technology Proficiency, Coordination, Client Relationship Management
