I'm -----------, a hospitality-rooted VA with over 10 years of experience in reservations, OTA coordination, and guest support. I've worked with international brands including IHG, Berjaya Hotels & Resorts, and Best Western Hotels & Resorts, as well as local properties like Crown Regency Hotels & Resorts and Y2 Residence Hotel managed by Hospitality Innovators, Inc. — handling everything from rate management and calendar syncing to guest messaging, billing disputes, and escalation handling.
I specialize in managing OTA listings (-----------, Agoda, Expedia), coordinating with channel managers (Siteminder, RateGain, STAAH, TravelClick), and navigating PMS tools like OPERA, EPITOME, HIS, SYMPHONY, and FIESTA. I've led teams, created SOPs, supported multi-property operations, and coordinated guest arrivals with accuracy and care.
I'm emotionally grounded, detail oriented, and committed to honest collaboration. Through guided online courses and coaching, I've also gained exposure to remote tools like Trello, Mailchimp, Hostaway, Airbnb, Canva, Google Workspace, ChatGPT, and GoHighLevel — giving me a strong foundation in guest automation, task tracking, and virtual coordination.
If you're looking for someone who understands the rhythm of short-term rentals and brings hotel-level standards to remote support — I'm ready to help. Let's work together to make your operations smoother and clients happier.
