Versatile and results-driven IT professional with extensive experience spanning multiple domains within theinformation technology sector. Proven expertise in leading service delivery functions, overseeing criticali----------- management, resolving complex technical challenges, and ensuring the stability and reliability of IT infrastructure. Adept in process optimization, conducting root cause analysis, and maintaining strict adherence to ITIL frameworks and SLA obligations. Recognized for fostering cross-functional collaboration to drive improvements in system performance, data accuracy, and end-user experience.
