Senior Short-Term Rental Operations Manager | Guest Experience & PMS Expert

With over a decade of hands-on experience in property management and guest services, I specialize in running seamless, highly profitable short-term rental operations. My extensive background in customer service, combined with my technical proficiency in leading Property Management Software (PMS) and revenue management, allows me to step in and immediately optimize your daily operations.

I am looking for a long-term role where I can be a dedicated partner to property owners and managers, taking the heavy lifting out of daily management so you can focus on scaling your portfolio.

Short-Term Rental Platforms

Platform Mastery: Proficient in navigating and optimizing listings across Airbnb, VRBO, and -----------.

Guest Experience & Customer Service

10+ Years of Excellence: Proven track record of delivering warm, exceptional service that builds positive reviews and Superhost status.

Proactive Problem Solving: Highly skilled in de-escalating conflicts, resolving on-site issues promptly, and ensuring a seamless, five-star guest experience from check-in to check-out.

Property Management Software (PMS) & Tech Stack

Deeply knowledgeable in Hostaway, Guesty, Hospitable, Streamline, Rentals United and Uplisting.

Automation: Capable of mapping complex property structures, building foolproof messaging workflows, and utilizing dynamic variables for 100% automated yet personalized communication.

Operational Tech: Experienced in utilizing tools like Slack, Airtable, and ----------- to streamline reporting, track maintenance, and integrate cross-team workflows.

Revenue Management

Dynamic Pricing: Expertise in executing pricing strategies and market analysis to maximize daily rates during peak seasons and festival dates using PriceLabs.

Growth Focus: Proven ability to monitor market trends, adjust rates proactively, and consistently increase occupancy and overall portfolio profitability.

Operations & Team Management

Ground Team Coordination: Experienced in managing daily cleaning schedules, coordinating property maintenance, and acting as the main point of contact for external vendors and ground crews.

Process Improvement: Skilled in creating Standard Operating Procedures (SOPs) and daily handover reports to ensure smooth, efficient operations across multiple properties.