I?m an Operations Manager and Customer Support professional with Almost 5 years of hands-on experience supporting U.S.-based businesses across US based businesses, logistics, real estate, airbnb, e-commerce, home services, and service-based companies.
I specialize in keeping operations running smoothly behind the scenes. From CRM management, dispatching, and logistics coordination to customer support, documentation, and reporting, I make sure nothing falls through the cracks. I?ve worked directly with business owners and leadership teams, handling day-to-day operations, resolving issues fast, and improving workflows so teams can scale without chaos.
I?m known for being proactive, detail-oriented, and reliable. I don?t wait to be told what?s broken. I spot gaps, fix them, and communicate clearly. Whether it?s managing vendors, coordinating teams across time zones, tracking KPIs, or handling high-volume customer communication, I bring structure, accountability, and calm execution.
Tools I?ve worked with include CRMs, dispatch systems, Workiz, Housecall Pro, Google Workspace, Excel, Shopify, Amazon Seller Central, Gorgias, and various property and logistics platforms.
If you?re looking for someone who takes ownership, protects your operations, and treats your business like their own, I?m the kind of support you want on your team.
Verified
